![]() The agent did indeed dispatch our lamp on 10 May, so we are awaiting confirmation from the courier as there has been no further updates on the tracking site. The wrong light would be collected and the correct one delivered, hopefully today. Again I followed up and your online agent swiftly replied and assured me that he would remedy the situation. It arrived on Tuesday 10 May, but once we opened the box, saw that our light bulbs were enclosed, but that a wrong light fitting was dispatched. I was then given confirmation that the order would arrive on Tuesday 10 May. I made contact on Monday 9 May in the morning, via the online chat, and was asked to send my email address and that there would be follow-up made.Įnd of day on Monday, I had still not received feedback so again I contacted you via the online chat. I checked the tracking number provided but after the 4th of May, there we no new updates. I placed an order on Monday 3 May for light bulbs & one standing lamp.
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